Get started with Emby

Accept your Emby Connect invite and find our server.

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You need a free Emby Connect account. Use the same email you gave us when you ordered.

  1. After you pay, Emby sends an Emby Connect invite to that email. Look for an email from Emby, and check your spam folder.
  2. Accept the invite. No Emby Connect account yet? You can make one for free.
  3. Open Emby on your device and sign in with that account.
  4. Your server appears as Server <n>e. The number is on your dashboard: click the service, choose Options, then Advanced: direct server connection. If you see more than one server, choose that one.
  5. Pick something and press play.

No invite?

  1. Check your spam folder.
  2. Click the service on your dashboard, choose Options, then Resend invite / fix access (twice a day).
  3. Check the email on the service is the one your Emby Connect account uses.

My app asks for a server address, or to sign in again

Most people sign in with Emby Connect and never need an address. If your app asks for one, open Options, then Advanced: direct server connection on your dashboard. It shows the address and the port.

If that did not work, contact us and tell us: which service you have (Plex, Emby, Silo or AppBox), which device and app you are using, what the screen says (the exact words), and when it happened. See Contact us.

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Still stuck?

Tell us what you were trying to do and what you saw. We reply as soon as we can.

Not expecting an email from us, or something looks incorrect? Contact us. We will never ask you for your password or card details by email or message.