How can we help?
Search for an answer, or pick a topic below.
Topics
Getting startedNew here? The basics of your membership.7 articlesPaying and billingHow to pay, what happens if a payment fails, credit and referrals.10 articlesPlexSet up Plex and fix common problems.4 articlesEmbySet up Emby and fix common problems.3 articlesSilo and appsSilo apps for your phone, tablet and TV.10 articlesManaging or cancellingYour invite, your email, your streams, and how to cancel.7 articlesContact usHow to reach us and what to send.1 article
Popular
- I paid but nothing works yetWhat to expect after you pay, and what to do for Plex, Emby, Silo and AppBox.
- Installing an app from outside the store: read this firstOn Android phones use Google Play. Safety rules for installing the Silo app from outside the store, such as on Fire TV.
- Get started with SiloSign in to Silo in your web browser, then pick an app if you want one.
- Get started with PlexAccept your Plex invite and find our libraries.
- Your payment failed: past due and the 7 day grace periodWhat the Past due label means, how long you have, and how to fix it.
- How to cancel your serviceCancel from your dashboard in a few clicks. Here is what each step says and what happens next.
Newest
- Get started with PlexAccept your Plex invite and find our libraries.Updated 5 October 2026
- Plex, Emby or Silo: which one?A short guide to choosing between them.Updated 26 October 2026
- Plex says the server is unreachable or will not loadSteps to try, from quickest to slowest.Updated 5 October 2026
- Emby will not load, or keeps bufferingSteps to try, from quickest to slowest.Updated 5 October 2026
- Silo on iPhone and iPadInstall the Silo beta app with TestFlight.Updated 26 October 2026
- Quick answersShort answers to the questions people ask most.Updated 10 October 2026
Still stuck?
Tell us what you were trying to do and what you saw. We reply as soon as we can.
Not expecting an email from us, or something looks incorrect? Contact us. We will never ask you for your password or card details by email or message.