Emby will not load, or keeps buffering
Steps to try, from quickest to slowest.
Last updated
- Open your dashboard. Is the service Active? If not, fix that first. See Your payment failed.
- Did you accept the Emby Connect invite? Sign in at emby.media to check. No invite? Use Resend invite / fix access.
- Close the Emby app and open it again. Then restart your device.
- Try another device, or Emby in a web browser.
- Buffering: lower the streaming quality in your Emby app settings once, use a cable, then raise it again.
- If Emby asks you to sign in again and you use an address, check the address on your dashboard under Options, then Advanced: direct server connection.
If that did not work, contact us and tell us: which service you have (Plex, Emby, Silo or AppBox), which device and app you are using, what the screen says (the exact words), and when it happened. See Contact us.