The emails we send you
Receipts, thank yous, reminders and warnings.
Last updated
- Receipt: when you first order.
- How to start: right after, with the steps for your service.
- Thank you: when a payment goes through, including a payment you make late from the pay page.
- Reminder with your Pay now link: only if you pay each period yourself, before it is due. For now these reminders are sent for 1 and 2 month plans only.
- Warning: if a payment fails, with the date your access will end.
- Cancellation: when a service is cancelled.
If your card or PayPal is charged automatically, we do not send a reminder before each charge.
Our emails come from [email protected]. Reply to them or write to [email protected].
If that did not work, contact us and tell us: which service you have (Plex, Emby, Silo or AppBox), which device and app you are using, what the screen says (the exact words), and when it happened. See Contact us.