Paying and billing
How to pay, what happens if a payment fails, credit and referrals.
- How to payPay by card or PayPal, at checkout or with the Pay now button.
- Your payment failed: past due and the 7 day grace periodWhat the Past due label means, how long you have, and how to fix it.
- My service was switched off, but I paidWhat to check and what to send us.
- The pay link, and is it safe?What the Pay now button in our emails does, and how to stay safe.
- Saving your card or paying onceThe choices on the pay page.
- My PayPal payment failedWhat to do if a PayPal payment does not go through.
- Paying with account creditUse your credit balance at checkout.
- ReferralsShare your link and get a free month when a friend joins and pays.
- The emails we send youReceipts, thank yous, reminders and warnings.
- Quick answersShort answers to the questions people ask most.
Still stuck?
Tell us what you were trying to do and what you saw. We reply as soon as we can.
Not expecting an email from us, or something looks incorrect? Contact us. We will never ask you for your password or card details by email or message.