My service was switched off, but I paid
What to check and what to send us.
Last updated
Check these first
- Open your dashboard. Does the service say Past due, Being switched off, or Cancelled, access until a date?
- Check your email for our thank you or receipt email. That shows we received the payment, with the date.
- Check which payment it was. A payment made after the date in our email may have come too late. A payment for a different service, or a second order, will not cover this one.
- If you pay each period yourself, use the Pay now button or the pay page for the exact amount. A payment sent a different way may not be matched to your service.
If you paid in time and it is still off
Contact us. Send the date and amount, and whether you paid by card or PayPal. We will match the payment and switch you back on.
If that did not work, contact us and tell us: which service you have (Plex, Emby, Silo or AppBox), which device and app you are using, what the screen says (the exact words), and when it happened. See Contact us.