Plex says the server is unreachable or will not load
Steps to try, from quickest to slowest.
Last updated
- Open your dashboard. Is the service Active? If it says Past due, Being switched off or Cancelled, fix that first. See Your payment failed.
- Did you accept the Plex invite? Check your email, or sign in at plex.tv. No invite? Use Resend invite / fix access on the dashboard.
- Close the Plex app completely and open it again. Then restart your device.
- Try another device, or Plex in a web browser. If another device works, the problem is the first device or its network.
- Check your internet works for other apps. If you are on Wi-Fi, try a cable or move closer to the router.
If that did not work, contact us and tell us: which service you have (Plex, Emby, Silo or AppBox), which device and app you are using, what the screen says (the exact words), and when it happened. See Contact us.