I paid but nothing works yet

After you pay you get a receipt, then a "how to start" email for your service. If we are still setting it up, you first get an email saying so. Your dashboard card also tells you what to do next. Find your service below.

Plex

The dashboard says: Accept the Plex invite, then close and reopen your Plex app.

1. 1Look for an email from Plex at the address you gave us. Check your spam folder. You can also sign in at plex.tv or in the Plex app and look for the invite there.
2. 2Accept it, then close and reopen the Plex app. Our libraries appear in your list.
3. 3No invite? Click the service on your dashboard, choose Options, then Resend invite / fix access. You can do this twice a day.
4. 4Still nothing? Check the email on the service is the one your Plex account uses. You can change it from the same menu.

Emby

The dashboard says: Accept the Emby Connect invite.

1. 1Look for an email from Emby at the address you gave us. Check your spam folder.
2. 2Accept it. If you do not have an Emby Connect account, you can make one for free.
3. 3Open Emby and sign in with that account. Your server appears as Server <n>e. The number is on your dashboard under Options, then Advanced: direct server connection.
4. 4No invite? Use Resend invite / fix access (twice a day).

Silo

The dashboard tells you where to sign in to Silo. Use the username and password you chose at checkout.

There is nothing to accept. See Get started with Silo.

AppBox

The dashboard says: Your Appbox is being set up. We will email you as soon as it is ready. We build each one by hand.

It says "We are setting up your access"

That means we are still creating your account. We will email you as soon as it is ready. You do not need to do anything. If it is still not ready after 24 hours, contact us.

If that did not work, contact us and tell us: which service you have (Plex, Emby, Silo or AppBox), which device and app you are using, what the screen says (the exact words), and when it happened. See Contact us.