Quick answers

Short answers to the questions people ask most.

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My payment failed?

Your dashboard shows Past due. Press Pay now, or use the button in our email. You have 7 days, up to the end of the day in our email, before the service is cancelled. For PayPal the page asks you to contact us at [email protected].

Read the full guide: Your payment failed: past due and the 7 day grace period

Opening the link never takes money. You are only charged when you press a pay button. We will never ask for your password or card details by email or message.

Read the full guide: The pay link, and is it safe?

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Still stuck?

Tell us what you were trying to do and what you saw. We reply as soon as we can.

Not expecting an email from us, or something looks incorrect? Contact us. We will never ask you for your password or card details by email or message.