Terms

The service

A Plextreme membership gives you access to our media library through Silo, Plex or Emby, depending on the plan you choose. You watch it in the apps for that service on your own devices. Each plan includes the number of streams at once you chose when you ordered.

Free trials

Silo has a 7-day free trial and Plex and Emby a 24-hour trial, one per customer (Plex and Emby share one). You add a payment method when you start and the first payment is taken automatically when the trial ends, unless you cancel before then.

Billing and renewal

Your plan renews automatically and is charged on the same day each period at the price shown when you ordered, plus any extra streams you chose. There is no contract and no minimum term. You get an email for every payment.

If a payment fails, the service shows as Past due and you have 7 days to pay. If it is still unpaid at the end of the day shown in the email and on your dashboard, the service is cancelled and access is switched off.

Cancelling and refunds

You can cancel yourself at any time from your dashboard. Billing stops straight away. On a monthly plan your access ends when you cancel, so time it for the end of your month.

We do not refund payments, which is why every plan starts with a free trial. If we have made a mistake with a charge, contact us and we will put it right.

Fair use

You may let people you know use your login, but no more people can watch at once than the streams on your plan. Extra streams can be added from your dashboard.

Do not resell access, try to get around stream limits, attack or overload our servers, or use the service to harass anyone.

The library

The library changes over time. We add titles, including ones members request, and sometimes titles are removed or replaced. We cannot promise that a particular title will be available or stay available.

Suspending a service

We can suspend or cancel a service for non-payment, for breaking the fair use rules above, or for abuse of our staff, members or systems.

Changes and contact

If we change these terms, we update this page and the date at the top. Questions: [email protected] or our Discord at discord.gg/plextreme.